COMPLAINTS POLICY

Harcus Sinclair UK Limited is committed to providing a high quality legal service to all our clients. If at any point you become unhappy or concerned about the service we have provided or any bill we have issued, please speak the person at the firm who is responsible for looking after your work.

 

We will try to deal with any problem quickly, and have an internal complaints procedure to help us deal with the problem between ourselves, a copy of which is available to you at any time on request.  If, for any reason, at the conclusion of the firm’s complaints process you are not satisfied with the outcome then you can involve the Legal Ombudsman, who can be contacted at enquiries@legalombudsman.org.uk or by telephone on 0300 555 0333.  The Legal Ombudsman’s address is PO Box 6806, Wolverhampton, WV1 9WJ.  There are time constraints within which you can involve the Legal Ombudsman.  You must complain to us or the Legal Ombudsman within one year of when you realised there was a concern.  You should give us a minimum of at least eight weeks’ opportunity to resolve your complaint before you raise the matter with the Legal Ombudsman.  In any event, you should refer your complaint to the Legal Ombudsman no later than six months after your last contact with us.  
You may also be entitled to apply to have our charges reviewed by the Court.  This procedure is known as assessment by the Court.  The rules are set out in sections 70 – 72 of the Solicitors’ Act 1974.  Except in exceptional circumstances, the Court will not allow a bill to be assessed more than 12 months after delivery.


Our Complaints Handling Procedure, which includes further details, can be obtained from our Complaints Handling Director at:

jberesford@harcus-sinclair.ltd.uk.